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Manual EDemocracy & eGovernment: Stages of a Democratic Knowledge Society

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Trust should be developed and government should promote excellent telecommunication services at an affordable cost. They can adopt this model and apply it to different countries to ascertain its feasibility. The public should recognize the far-reaching potential of e-government by focusing on using ICTs to transform the structures, operations and the culture of government. Government should give priority to online services.

Particular attention should be given to the economies of scale that might be leveraged through having a common payroll, financial management and human resource management systems. Working with the private sector is a key feature of almost all activity that involves deploying the potential of ICTs to bring about improved government performance. Government websites should show citizens that their involvement matters by developing feedback mechanisms and encouraging their use.


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More research studies are needed to cope with the fast changing ICT environment so that e-government projects define its goals on the local, regional and national level in clear formats. Baum, C. Di Maio, Gartners four phases of e-government model. Beck, C. Mothering multiples: A meta-synthesis of the qualitative research.

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The citizen as customer. CMA Manage. Hiller, J. Belanger, Privacy Strategies for Electronic Government. Rowman and Littlefield Publishers, North America, pp: Layne, K. Lee, Developing fully functional e-government: A four stage model. Tang, Information technology evaluation: Issues and challenges.

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Diffusion, 1: Moon, M. The evolution of E-government among municipalities: Rhetoric or reality. Public Administration Rev. Hare, Meta-Ethnography: Synthesizing Qualitative Studies. Sage Publication, USA. Salwani, M. Marthandan, M. Norzaidi and S. Chong, E-commerce usage and business performance in the Malaysian tourism sector: Empirical analysis. Synthesizing e-government stage models-a meta-synthesis based on meta-ethnography approach.

Data Syst. Global survey of e-government.

Edemocracy & Egovernment

Asia Oceania E-business Marketplace Alliance. Journal of Applied Sciences Volume 10 19 : , How to cite this article: S. Marthandan, Government to E-government to E-society. Journal of Applied Sciences, DOI: In this research, we aim to combine these models into a synthesized model. The transformation involves both vertical i.

9 editions of this work

Publish: Publish implementations of e-government diverge widely in their design and content, but developing nations generally can start the process of e-government by publishing government information online, beginning with rules and regulations, documents and forms. Interact: E-government has the potential to involve citizens in the governance process by engaging them in interaction with policymakers throughout the policy cycle and at all levels of government. Strengthening civic engagement contributes to building public trust in government. Transact: Governments go further, by creating websites that allow users to conduct transactions online.

Potential cost savings, accountability through information logs and productivity improvements will be important drivers.

Emerging presence: A single or a few independent government web sites provide formal but limited and static information. Enhanced presence: Government web sites provide dynamic, specialized and regularly updated information. Interactive presence: Government web sites act as a portal to connect users and service providers and the interaction takes place at a more sophisticated level.

Transactional presence: Users have the capability to conduct complete and secure transactions, such as renewing visas, obtaining passports and updating birth and death records through a single government web site and. Seamless or fully integrated presence: Governments utilize a single and universal web site to provide a one-stop portal in which users can immediately and conveniently access all kinds of available services.

Web presence: In this stage, agencies provide a web site to post basic information to public. Interaction: In this stage, users are able to contact agencies through web sites e. Transaction: In this stage, users including customers and businesses can complete entire transactions e. Transformation: In this stage, governments transform the current operational processes to provide more efficient, integrated, unified and personalized service.

Official two-way transaction: Agencies are used to provide interaction between governments and users by using information and communication technologies such as digital signature s and security keys. Multi-purpose portals: Governments utilize a single portal to provide universal service across multiple departments. Portal personalization: governments enable users to customize portals according to their own desires.

Clustering of common services: Governments enhance collaboration and reduce intermediaries between operational processes in order to provide a unified and seamless service and.

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Full integration and enterprise transaction: an ideal vision in which governments provide sophisticated, unified and personalized services to every customer according to their own needs and preferences. Catalogue: This stage delivers some static or basic information through web sites. Transaction: This stage extends the capability of catalogue and enables citizens to do some simple online transactions such as filling government forms. Vertical integration: This stage initiates the transformation of government services rather than automating its existing processes.

It focuses on integrating government functions at different levels, such as those of local governments and state governments. Horizontal integration: This stage focuses on integrating different functions from separate systems so as to provide users a unified and seamless service.

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Simple information dissemination one-way communication : This is the most basic form of e-government, which disseminates information by simply posting it on the web sites. Two-way communication request and response : Interaction occurs between governments and users.